Common questions from HVAC and home services
Privacy is mentioned in our customer terms. Can we still ask?
Yes, asking costs nothing. Your own counsel can say what your terms allow, and anything uncertain can stay out.
Are our technicians named?
Names of technicians and office staff are replaced with placeholders as well.
Is a busy season a problem?
No. The 15-minute call is booked at a time that suits you, and nothing moves until you approve a sample.
Records to look at
Where the useful history sits
Not every one is required. A single well kept system can be enough to start.
Work orders and job history
How an issue is reported, diagnosed, repaired and closed.
Scheduling and dispatch
How calls get assigned and reshuffled as the day changes.
Technician notes
What experienced technicians check, find and note on the job.
Quotes and service agreements
How jobs get scoped, sold and renewed.
Your customer records
Names and addresses of customers become placeholders, so your customer list is never handed over. Any region or time period you would rather keep private can also stay out.
Your field service software
Nobody asks for passwords or logins. Your originals stay in your systems and your team keeps working in them as usual.
Ground rules that never change
Everything starts under NDA. Nothing is sent until you approve a sample, and it costs you nothing.
Why it counts
What makes it useful to labs
Field service is mostly diagnosis. A technician's note on what they checked, what they found and what fixed it is the practical reasoning models find hard to learn from public text.
Next steps
What happens from here
Answer four questions to get an estimate. Within minutes, a License Your Data specialist calls to set up a 15-minute call. Should you go ahead, License Your Data makes a de-identified copy, you sign off on a sample, and buyers license it.